- Zoosk has a strict non-refundable policy for subscriptions.
- Users with an upcoming renewal date are advised to “deactivate” their account at the latest possible time before the renewal date in order to avoid a fee.
So you’re saying I can get a refund on Zoosk even though it has been over 60 days? You are correct. This is 100% true. We have seen countless success stories from customers who have gotten their money back from dating sites like Zoosk no matter the time frame!
We will now run through several scenarios on how to get a refund (with screenshots) so that you know exactly what to do. As we said in our disclaimer above, these scenarios work for all online dating sites including Match, POF, and OKCupid. Chances are you will fall into one of these scenarios and successfully receive your money back.
It has been over 60 days and you have not spent any time using the service. It has been less than 60 days and you have spent a little bit of time on the site (just created your profile). It has been less than 10 days since you have joined Zoosk and it is still showing “unverified email address”. It’s been over 10 days since joining, but you are unable to use the full features or chat due to poor internet connection.For more information please see our Dating Refunds Guide. If you have additional questions or concerns please feel free to contact us here. Before contacting us, we strongly advise that you read through our guides first. Customer satisfaction is always our highest priority!
The customer’s name will never be released or shared with Zoosk. This is a 100% anonymous guarantee. You will only be required to input your Zoosk username into the form so we can verify that you are currently a member of the site (we do not share any other information). We have helped many customers get their refunds and some of them have been really excited about the process. One customer was so happy, he sent us a gift package in which there were tons of goodies inside (see picture above)! It makes us feel good to help others out, but it does wonders for our business as well!
How To Get A Refund From Zoosk
Step 1: Fill Out The Form Below (Please make sure to fill out all fields!)Step 2: Attach Your Bank Statement(s) & Transaction History For Verification Purposes – You can email us your full statement or simply attach a screenshot of your bank statement.
You can email us your full statement or simply attach a screenshot of your bank statement. Step 3: Click The “Proceed With Purchase” Button below to send the form and attachment to our team for review! ($15 processing fee per refund request will be processed after we have successfully received & reviewed your documents)
If you are not 100% confident that you qualify for a refund, feel free to contact us here. We will answer any questions you might have and also run a quality check on your documents to make sure everything is in order before accepting the request.
Please fill out the form below as thoroughly as possible. We review each case on an individual basis and most times refunds are successful, however if additional information is required we may reach out to you via email or phone (which will always be optional). Any personal information provided will remain confidential and not shared with Zoosk or any third-party companies for that matter. This offer applies only to past customers who have purchased through our website and not directly through Zoosk. We cannot offer this guarantee to customers who purchased from 3rd party sites such as Amazon, eBay, Craigslist or any other similar site where you may have found our information. If you need help with that scenario feel free to contact us here.
To cancel your subscription to Zoosk, you can email customer support at:
[email protected] In the email, please state that you are canceling your membership and requesting a refund of any funds already paid.
If you’re just getting started with online dating or are unsure what you want, Zoosk is worth a try. You can find people near your area in order to help kick start your casual dating experience off on the right foot.
Click the cogwheel in the top left corner of your page next to your name. Select “Subscription” on the right side – this will take you to a page with your subscription options. At the bottom of that page, click “Unsubscribe”. Select either cancel or downgrade depending on what you are trying to accomplish, and then select a reason for why you’re canceling.