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How do I cancel my CBS All Access Account?

Best Answer:
  1. If you wish to cancel.
  2. Please log in to your account with CBS.
  3. Go to the Account area.
  4. And from there select Subscription & Billing.
  5. Make sure that if an offer pops up on screen for a free trial or similar deal.
  6. You decline it so that they cannot keep you as a customer.

You can cancel your account online at cbs.com, by calling Customer Service at 1-855-253-7297 (1-855-CBSANYTIME), or by sending a letter to CBS Interactive Inc., Subscription Cancellation Dept., 140 West Street, 19th Floor; New York, NY 10007. Please include the name on the account and the e-mail address associated with it in order to confirm that you are the account holder. If you cancel by mail please allow five business days for delivery of your confirmation email. No refunds are issued for partial months of service or unused portions of free trials. To view our full Terms Of Use and Privacy Policy see: https://www.cbsallaccess.com/about/terms

When will I receive my refund?

Refunds are issued within three to five business days after we receive your cancellation notice. No refunds are issued for partial months of service or unused portions of free trials. Please allow up to eight weeks from the time you cancel for the funds to appear in your account; this timing may vary depending upon your bank and financial institution. If you used a payment method other than a credit card, your refunds will be credited back to that same payment method. Please note that it may take one or two billing cycles for the credits to appear on your statement.

Can I change my mind and resubscribe at any time?

You can view our full Terms Of Use and Privacy Policy at https://www.cbsallaccess.com/about/terms . Upon cancellation of your account you will receive a refund of any money paid toward your subscription fee within three to five business days after we receive your cancellation notice and have confirmed that you are the account holder. Refunds are issued upon receipt of cancellation in writing from the account holder only, no exceptions. Please allow up to eight weeks from the time you cancel for the funds to appear in your account; this timing may vary depending upon your bank and financial institution. If you used a payment method other than a credit card, your refunds will be credited back to that same payment method. Please note that it may take one or two billing cycles for the credits to appear on your statement.

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How do I update my mailing address or phone number?

You can view our full Terms Of Use and Privacy Policy at https://www.cbsallaccess.com/about/terms . To change your name, zip code or email address online please go directly to cbs.com/profileupdate and follow the instructions provided there. To update your phone number or mailing address please send an email to [email protected] or write to CBS Interactive Inc., Subscription Cancellation Dept., 140 West Street, 19th Floor; New York, NY 10007. Please include the name on the account and the e-mail address associated with it in order to confirm that you are the account holder. If you cancel by mail please allow five business days for delivery of your confirmation email. No refunds are issued for partial months of service or unused portions of free trials.

How do I update my credit card info?

You can view our full Terms Of Use and Privacy Policy at https://www.cbsallaccess.com/about/terms . To change your credit card information online please go directly to cbs.com/profileupdate and follow the instructions provided there. We will never charge you without your permission as long as you use a valid, authorized payment method in connection with your CBS All Access account. Please note that by providing new credit card information, any pending charges for which the old payment method was authorized will be cancelled and may result in an overdraft or debt with your bank or financial institution. This may cause unwanted fees from your bank related to declined transactions, returned items, etc

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FAQ :

How do you cancel your CBS All Access subscription?

If you are a registered user of cbs.com, cancel your subscription by logging in and clicking the ‘Account’ link on the right side, scrolling down to ‘Cancel Subscription’ at the bottom.

How do I access my CBS All Access Account?

On your Android Phone or Tablet, open the Google Play Store.
Tap Menu > Subclicks.
Locate your CBS All Access Subscription and tap Manage.

What happens when you cancel CBS All Access?
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We will refund you if you are terminated for a breach, but the decision is at our sole discretion.