- To add a new bank card.
- Go to the “Manage your cards” page and press “Go to my Alipay”.
- From there choose either “Click here to add a new card” or enter your personal information.
- To remove a linked one.
- Do so from the same page by pressing “Go to my Alipay”.
- Choosing an option.
- On the top right of the screen that corresponds with your current account.
- Selecting the first icon in line with what you need to change.
The AliExpress app has recently been updated. Now your credit card info is stored on their servers and encrypted with a very secure level of encryption, similar to Paypal’s security measures for storing credit cards. When you have to change it, simply log into the app and look in the upper right corner for an icon that looks like a fingerprint. Click there to manage your payment method information, including changing your credit card details.
If you’re unable to access this feature within the AliExpress app — after updating the app or if you don’t have it installed — please email customer service at [email protected] and ask them to make changes for you, including adding new cards (if applicable) or deleting existing cards.
Other AliExpress information
I’d like to incorporate some of these tips into a blog post I’m writing. Can you let me know if they’re okay to use? Do you have any other suggestions for this topic that might be helpful to readers — like how best to deal with customer support after a dispute arises, or how to report an item that never arrives?
Sure! You are welcome to use anything in the article above. As far as dealing with customer service goes, always keep records of your communication with them and do not fall prey to scammy tactics by saying things like “I don’t need proof.” Always ask for their name and official email address (like [email protected]). This will help you be 100% certain that they’re really with Aliexpress (and not a scammer). And make sure you report the missing item within 20 days of your order being marked as delivered. If it’s been longer than that, your claim may have already expired.
Have questions about anything else dealing with AliExpress, including shipping speeds? How to properly request refunds? Recent updates to the site/app? Post them in the comments below and I’ll do my best to answer your question!
Yes, ad blockers block all ads on sites like AliExpress — which means that your computer can’t load the page and you have to disable your ad blocker in order to browse across AliExpress.
How do I cancel my AliExpress order?
Log into your account and go to My Orders, then click on the Order ID of the item(s) that you want to cancel (check out this page for a guide on how to find your order number). At the top there should be a “request return shipping fee” button with options for various shipping methods. Click that and enter information if necessary, then click request refund/exchange. If it does not appear right away, try again later or email customer service at [email protected] — it can take them up to 24 hours to get back to you.
Yes, if you already have the tracking number for your package. You must contact Aliexpress customer service to do this. Here is their email address: [email protected]
I am in a dispute with my seller. What can I do next?
You should read AliExpress buyer protection policies here and consult their help section here . If that doesn’t answer your question, feel free to ask me! Or go ahead and start a ‘dispute’ within the AliExpress app under “orders.” This option is available to you within the first 20 days of your order.
AliExpress says that standard shipping takes 2-3 weeks, but this can vary depending on where the seller is located and what kind of shipping method they use. If there’s no tracking information showing that it has been delivered after 20 days, contact Aliexpress customer service! You may be able to get a refund or replacement as a result. Ordered something from unverified sellers? Check out my article here.
The only time you will be charged is when your order ships. This means that you can cancel or return an item without any additional charges before it arrives at your doorstep. Note: some sellers do not offer free returns, but AliExpress has a system in place where they refund shipping costs on “defective” items! Check out their full return policy here.
AliExpress is pretty known for having duplicates of items by different vendors showing up next to each other. If this bothers you, make sure to sort by lowest price first.
To edit stored card information, go to the “Manage your cards” page and press “Go to my Alipay”. On this page you can find the necessary options: adding a new bank card and removing a previously linked one.
To remove a payment card from your AliExpress account, open the AliExpress app and tap on Payment Cards in the My Wallet tab. Select “Remove” next to one of the saved payment cards that you want to delete.
To remove your payment method from Google Play, open the Google Play app and navigate to My Account. From there, tap on Payment Methods in the list of cards that appear as you scroll down. Tap Edit to remove the unwanted credit card from your account or Update Card Details to edit any other details about your card being used for purchases.
Tap Done when finished making changes.