- The Ontario Help Desk does not accept phone calls.
- You may use the form below to submit an email.
- Request for help by phone or email.
If you do not get a response or a phone call within thirty days of your filing, it is time to follow up. You will almost certainly reach a voicemail in many situations, so prepare a script with a short message that includes all of your personal information, including your name and contact information.
If your account is deleted: All documents in your account, including application history, resumes, saved documents, saved searches, and any other paperwork will be lost. Your account will be erased after 168 hours (7 days) if you choose to delete it.
The hiring agency makes the decision whether or not to forward your application to the hiring manager. If you’re qualified and suitable for the position, the agency will submit your application to the hiring manager who will conduct his or her own review of applications and schedule an interview if necessary.
However, announcements may be canceled, modified, or withdrawn at any time by the hiring agency. This is usually outlined in the How to Apply section of a job advertisement.
What’s the procedure for contacting an agency after I’ve submitted my application? The hiring company will generally send notification updates within 15-30 days after the job opportunity is made public (JOA). To view the application status, go to USAJOBS’ My Account page and select Application Status from the drop-down menu.