How do I get my old NBI ID number?

If you have an old NBI clearance and need a new one, you should look for it first. Your original NBI Clearance should have your NBI ID number. It’s a unique identification number issued by the National Bureau of Investigation (NBI), used to identify yourself as a Filipino citizen and for official transactions with this bureau. If you cannot find your original document, there are other ways to obtain an updated copy of your records.

Three Methods of Getting Your Old NBI ID Number

  • You can request a copy of your NBI Clearance via mail.
  • You can go in-person
  • You can search on their website

Method 1: Via Website

Follow the steps below:

  • Step 1: Go to the National Bureau of Investigation website.

Go to the National Bureau of Investigation website:

  • Step 2: Look for the E-clearance tab and click on ‘retrieve NBI ID.’

You need to be a registered user.

  • Step 3: Fill in all required details
  1. Fill in all required information, including your Date of Birth.
  2. Enter your Gender. This can be male or female but cannot be left blank.
  3. Enter your local address in the Philippines (not abroad). If you have no fixed residence, enter “No Fixed Residence” in this field.
  4. Enter your name as shown on your passport, but use the family name first when entering it into the form (e.g., if you are Roberto Reyes Ramos and officially known by this name on documents such as utility bills and credit card statements, then write it as “Reyes” instead of “Ramos“). Your surname is last; do not put another space after writing it down!
  5. Please write your passport number exactly as it appears on said document, without spaces or dashes between digits (for example, A12345678B). Be sure to include hyphens between two-digit numbers (e.g., “22-” rather than “22”). Also, ensure that there is no punctuation mark separating these numbers from each other—only commas should appear here! 
  • Step 4: Make sure that all the personal information entered is correct.

When you are entering your information, be careful to double-check that the information on the form is correct. If you notice an error, start over and ensure that all of your data is accurate.

  • Step 5: Click Search
  1. Click Search.
  2. Enter your full name, and click on ‘Search’ to see if any documents are available in the system with a matching name.
  3. If there is one, you will see a list of records matching what you have typed.
  4. Click on the document to download it, or click Download All Documents to download all of them at once!
  • Step 6: Record all the information, including your old NBI ID number.

Carefully review all the information you have managed to retrieve to see if you can locate your NBI form. If you are lucky, the NBI ID number will be on the top right. Otherwise, you may have to apply for a new one and make a new payment.

Method 2: Via Contacting NBI

Follow the steps below:

  • Step 1: Go to https://

To retrieve your old NBI ID number, you’ll need to go to the National Bureau of Investigation (NBI) website. 

To retrieve your old NBI ID number
  • Step 2: Scroll to the bottom

Navigate to the bottom of the page and find the contact us button.

  • Step 3: Click the ‘Contact us button

Click the ‘Contact us button.

  • Step 4: Fill in your request.

Fill in the box to request a copy of your old NBI ID number, with or without supporting documents. Enter your email address and phone number. Compile a message describing your problem or question in as much detail as possible.

The following items should be submitted as supporting documents:

  1. Old or current passport, PRC ID card, or Voter’s ID Card (issued by the Comelec)
  2. Barangay Certificate for Filipinos born before January 1, 1940
  3. Marriage Contract for citizens who have married abroad and registered their marriage at the Office of National Registrar at least three years ago
  • Step 5: Click submit and wait for a response.

The next step is for you to wait for a response from them. It shouldn’t take too long for them to respond if everything goes well, but it could take longer if they encounter any complications with the process or if they don’t have all of their systems in order yet (it’s possible). 

During this period, it is advisable to keep checking back on their website daily or every few days until they give some notification that they received it successfully. If seven business days pass and you still haven’t heard anything back from them at all, then consider calling their customer service line found on their website.

Method 3: Via In-person

Follow the steps below:

  • Step 1: Visit

Visit the NBI website:

  • Step 2: Book an appointment

Book an appointment. Since COVID-19 NBI offices only serve clients on an appointment, you must book one to avoid being turned away.

  • Step 3: Gather your supporting documents

To get your old NBI ID number, you’ll need to bring any supporting documents that you may have. You’ll also need to bring your old passport, birth certificate, marriage certificate (if applicable), police clearance, and school records. 

  • Step 4: Go to their office.

The next step is submitting your application at the NBI office in person. You must bring your valid ID, old NBI clearance, and old NBI ID number. If you don’t have these documents, it will be difficult for them to locate them in their database and process your application.

  • Step 5: Ask for their help.

If you’re still having trouble, try asking for help from the NBI staff. It’s usually best to make sure you ask for help from the front desk staff first because they have access to information. If they don’t know what happened to your old ID number, they will point you to someone who can help.

  • Step 6: Fill out the application form

You may be required to fill out a form with your query and submit it to the registrar for further processing. Ensure you provide correct and accurate information. Otherwise, this could cause a problem and delay the whole process.

  • Step 7: Wait for Feedback

It may take them a while, but you can be sure they will give you a clear answer on whether they were able to retrieve your old NBI ID number.

FAQs On NBI ID Number

What happens if I lose my old NBI clearance?

You will be required to retrieve it; if that is not possible, you will be advised to apply for a new one.

Does the NBI reference number expire?

Your NBI reference number is a unique identifier you can use for as long as you want. It will never expire, so there’s no need to worry about losing access to it or having it suddenly become invalid in the future.

Your NBI reference number is not your NBI ID number; they are separate identification numbers that serve different purposes. Your NBI ID number is assigned to your person. In contrast, your NBI reference number identifies particular records in databases maintained by agencies such as the National Bureau of Investigation (NBI) and the Philippine Statistics Authority (PSA).

How can I renew my NBI clearance without an old NBI number?

Unfortunately, you can’t. You will have to go to NBI and apply for a new clearance. However, if you are applying for a job or an academic program that requires a valid I-card (identification card), there is no need for you to obtain an updated clearance as long as it has not expired yet.

Can I go to NBI without an appointment?

You can’t just walk into NBI without an appointment. You have to contact them and ask for one.
– Call them 
– Visit their website:


The process of getting your old NBI ID number is not complicated. You can either go to their office and ask for help or do it independently by following the above steps. You must know where to look because otherwise, it will take longer than necessary before getting your information back again!

About The Author

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top